Privacy Policy for FitQ

For your peace of mind, we have outlined precisely what information we collect, why we collect it, how we protect it, and the control you have over your personal data.

Our Commitment to Your Privacy

At FitQ, we prioritise your privacy. We implement best practices to ensure compliance with data protection laws and uphold your rights. We will never unlawfully sell or share your personally identifiable information with third parties and will only use it as outlined in this privacy policy.

Safe and Secure

Protecting your personal data is a top priority. We are committed to ensuring your information remains secure through robust safeguards.

You’re in Control

You have full control over the personal information we hold about you. You can request a copy of your data, ask us to update it, or request deletion of all or part of your details.

Ease of Access

Any significant changes affecting your personal information or its use will be reflected in updates to this privacy policy. The date of the most recent revision will appear on this page.

Your Interests

We will only contact you about products or services we believe you may be interested in if you have given your consent.

This policy explains the types of information we collect, how it is used, how you can manage your data, and how to contact us. We may update this policy periodically, so please check back occasionally to ensure you remain comfortable with how we handle your information.

About Us

FitQ is a leading provider of fitness and wellness services, dedicated to helping you achieve your health goals. At FitQ, safeguarding your privacy is integral to our operations. We take all necessary measures to ensure your data is secure, fit for purpose, and processed lawfully.

How Do We Collect Information About You?

FitQ collects your information in various ways when you interact with our services, such as visiting our website, inquiring about our programs, accessing our client portal, or engaging with our content (e.g., blog comments). This data is collected to process your inquiries, support your fitness journey, or enhance your experience with our services.

We may gather personal information when you:

- Visit our website

- Fill out an inquiry form

-Use our live chat

-Speak with a member of our team

-Sign up for a program or service

We may also collect information from third-party providers, such as IT services or data analytics providers. This information, which is often non-personally identifiable, helps us understand how you engage with our services to improve their quality and usefulness.

What Information Do We Collect?

The information we collect depends on how you interact with our services and what details you provide. This may include, but is not limited to:

Name

Email address

Phone number

Home address

IP address

Health or fitness-related information (e.g., disabilities, fitness goals)

Date of birth

Payment information

Prior fitness experience or qualifications

The extent of the information collected depends on whether you’ve made an inquiry, enrolled in a program, or requested support from our sales, coaching, or billing teams.

If you are under 16, please do not provide any personal information unless you have permission from a parent or guardian.

How Is Your Personal Information Used?

Under UK data protection laws, we must justify the use of your personal information. Below are the legal grounds under which we may collect and process your data:

-Consent

Where we rely on your consent to process your information, you may withdraw it at any time by opting out or contacting us at dpo@fitq.com or by writing to the Data Protection Officer at FitQ

-Legitimate Interests

We may process your personal information when it is necessary for our legitimate business interests, including:

-Contacting you to provide information about our services or related offers when you inquire about our programs.

-Sending marketing communications about our services, offers, or products if you have consented.

-Contacting you to discuss potential roles or opportunities with FitQ if you’ve inquired about employment.

-Using anonymized data shared with third parties (e.g., Google Analytics, Google Ads, Microsoft Clarity, META) for optimization, personalization, and ad measurement, as permitted by our cookie policy.

-Monitoring website activity to improve user experience and service quality.

-Tracking engagement with our website or communications to enhance functionality.

-Responding to inquiries, complaints, or legal and regulatory requests.

To opt out of specific advertising features, refer to your browser settings, account preferences, or our website’s cookie opt-in settings.

How Do We Keep Your Personal Information Safe?

We employ technical and organizational security measures, including encryption and authentication tools, to protect your personal information from manipulation, loss, destruction, or unauthorized access.

All personal data is stored securely in compliance with UK Data Protection Regulations. When third parties process data on our behalf, we ensure they adhere to the same data protection standards.

How Long Do We Keep Your Personal Information?

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. We use secure methods to store and protect your data during this period.

How Can You Manage the Information We Hold About You?

Under data protection laws, you have the right to request access to the personal information we hold about you (a “subject access request”). If we hold your data, we will:

-Provide a description of the information

-Explain why we hold it

-Disclose who it may be shared with

-Provide a copy in an intelligible format

-We will respond to such requests within one month, but we may require proof of identity to ensure your data is not disclosed to unauthorized parties.

You also have the following rights:

-Request corrections or updates to your information

-Withdraw consent for direct electronic marketing (using unsubscribe links or instructions in our communications)

-Object to our use of your data (where based on legitimate interests), provided we have no lawful reason to continue processing it

-Request erasure or restricted use of your data, where no lawful reason exists for continued processing

-Request your data in a structured, machine-readable format.